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This policy states what happens when you contact ipsychology via the website, email, phone, and when you decide to enter into a therapeutic contract with ipsychology. Please read carefully and ask any questions on your first session or via email.


Record Keeping:

The following client information is obtained to allow ipsychology to administer the therapy appropriately, effectively, and in order to keep you safe and also to practice within ethical and professional standards. This information includes:

  • ​Contact details, such as name, address and telephone number

  • Personal details, such as age and gender

  • Working notes from each session

  • Insurance details if appropriate

  • Clinical questionnaire results (if appropriate) 

  • Clinical letters and reports if requested

* Ipsychology is hosted on the platform. If you have contacted me via this platform, your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 


Data Protection:
Client information is kept in password protected documents on a computer in accordance with the data protection act and GDPR. 

  • Smartphone: If you send a text, your number will stay in on the ipsychology smart phone during your period of counselling. We do not store your name or save to contacts.

  • Email: Your email address and correspondence will be stored in the ipsychology business email account by nature of your contact.

  • Bank account - your name will appear on the ipsychology bank account statement/Paypal statement, both of which are electronic, and password protected.​


We will not use your details or pass them on to third parties, without your consent, or unless we are required to do so, as described within the ‘confidentiality’ section in the Therapy agreement.


All information and records will be kept for 7 years from the date the last record was made, or if under 18 years, 7 years after your 18th birthday. After this time has passed, information will be erased. In some circumstances you can ask for your data to be deleted: see below for further information.

Your legal rights:

You have rights under data protection laws in relation to your personal information. 

These include the right to: 

  • Be informed about what information is held about you (i.e. this document)

  • Request access to your personal information – to see what information is held about you (free of charge for the initial request). 

  • Request correction of your personal information – rectify any inaccuracies or incomplete personal information 

  • Request your personal information be erased (although we can decline whilst the information is needed to practice lawfully and competently).

  • Object to processing of your personal information.

  • Request restriction of processing your personal information. 

  • Request transfer of your personal information. 

  • Right to withdraw consent for us to use your personal information 

You can see more about these rights at: If you wish to exercise any of the rights set out above, please


Privacy Policy updates:
Ipsychology reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If changes are made to this policy, you will be notified so that you are aware of what information ipsychology will collect, how it will be used,  and under what circumstances, if any, ipsychology use and/or disclose it. 


Acknowledgment and Consent:

By attending your sessions, you are acknowledging that:

  • You understand and agree to abide by the policies detailed in the therapy agreement and privacy policy;

  • We have discussed and clarified any questions you may have about this document.

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